Shipping Policies

 

Domestic Shipping

 

All items being shipped by our standard shipping, in the Contiguous United States ship FREE, unless otherwise indicated or express shipping is selected!

Orders shipping to Alaska, Hawaii, Puerto Rico, other U.S. Territories and military addresses may be subject to additional shipping charges for Priority Mail Service. This charge will be stated in our description and will cover USPS Priority Mail shipping. If the item is over dimension for Priority (6’ radar antennas, larger satellite TV domes, etc) it may have to go USPS Parcel Select (this applies to less than 1% of items). We will contact our customer by email if there are any additional shipping charges. If there is not an additional charge mentioned, the item will be shipped free with USPS.

Large items, such as open array radars and satellite TV equipment, may be too large to ship to some domestic addresses outside the continental United States. Before making these purchases please be sure to contact our customer service to get the package dimensions or to ask one of our helpful representatives if the item is able to ship to the desired address. If we are not able to ship an item, customers are always able to arrange freight shipping at their own expense.

Standard shipping is the only "FREE" option, these items will be shipped with the carrier of our choosing.

If expedited shipping is needed or there is a request for a specific carrier, please email or call our customer service at 754-220-6565 for a quote to cover any additional cost. These requests must be done through email or by phone immediately. Please note we ship most packages within one business day and oftentimes, same business day. While we try to be thorough, if a note is simply added to an order requesting expedited shipping there is a possibility it may be missed. We always want our customers satisfied, please help us to make that possible by dealing directly with our customer service.

All packages over $500 will require a signature for delivery, please be aware of this policy as there are no exceptions, this is for everyone’s protection. Please provide a delivery address where someone will be available to sign for these packages upon delivery.

In most cases, tracking numbers will be available and emailed within one business day of orders being paid for. Please check the carrier to track delivery progress.

We always attempt to choose reliable carrier services and package items as safely and securely as possible. Rarely, an accident may happen outside of our control. In the event that a package is damaged, delayed or lost in shipping, please contact us immediately. We will contact the carrier and work with our buyers to come up with the best possible solution.

 

International Shipping

 

We ship most of our smaller International orders via USPS International First Class Parcel to keep shipping costs down for our customers. This service takes an average of 2 weeks, but may take longer. We ask that our customers allow up to 6 weeks for delivery. We would like our customers be prepared for a 6 week ship time or have the opportunity to request an expedited shipping method. Additionally, USPS International First Class does not offer tracking throughout the entire shipping process. Packages may be scanned once in the United States and not scanned again until they are delivered, or may not be scanned at all. The service is reliable, it just is not as fast and traceable as other more expensive methods. If expedited shipping is needed please contact our customer service via telephone or email immediately following order placement, as we do ship most orders within one business day.

On larger items, we ship either through USPS International Priority or Express, both of which offer better tracking. If International Express is specifically needed, please contact our customer service immediately following order placement through telephone or email as we do ship most orders within one business day.

Please be advised once a package leaves our store we have no control over the delivery time. All USPS international delivery times are subject to delays due to customs and the speed, organization and reliability of the destination country’s postal service. Please track all international packages on USPS.com. We are able to view only the same information visible to our customers on USPS.com.

International shipping times cannot be guaranteed regardless of the level service purchased. Please be advised that any package held by government officials at customs for any reason can and possibly will delay shipping. Customs agents supersede the permissions of all carriers and have the right at any time to detain a package. In the event that this occurs, shipping refunds cannot be issued. We are not refunded by the carrier for weather or other reasons outside of any carrier’s control. Ship time is actually calculated by the number of days a package is in a carrier’s possession, customs / government holds do not count toward this time. This information can be seen on USPS.com.

We will not falsify any customs documents or forms. The price paid is the price that will be reflected on shipping documents. Any requests for this type of service will be ignored.

International customers are responsible for all customs and duty fees imposed by their government. This is not included in shipping charges or the cost of the item. If buyers are unaware and would like to know what these additional fees will be, please contact the destination postal service or try to get an estimation online.

Some countries have regulations regarding the dimensions of the packages we can have delivered. If ordering a radar or any large item, please check with us before making the purchase. We will be happy to check shipping guidelines and get accurate shipping charges determined upon request.

Please provide all address information in English. This helps us to avoid auto correct errors and shipping delays.