Orders shipping to Alaska, Hawaii, Puerto Rico, other U.S. Territories and military addresses may be subject to additional shipping charges for Priority Mail Service. This charge will be stated in our description and will cover USPS Priority Mail shipping. If the item is over dimension for Priority (6’ radar antennas, larger satellite TV domes, etc) it may have to go USPS Parcel Select (this applies to less than 1% of items). We will contact our customer by email if there are any additional shipping charges. If there is not an additional charge mentioned, the item will be shipped free with USPS.
Large items, such as open array radars and satellite TV equipment, may be too large to ship to some domestic addresses outside the continental United States. Before making these purchases please be sure to contact our customer service to get the package dimensions or to ask one of our helpful representatives if the item is able to ship to the desired address. If we are not able to ship an item, customers are always able to arrange freight shipping at their own expense.
Standard shipping is the only “FREE” option, these items will be shipped with the carrier of our choosing.
If expedited shipping is needed or there is a request for a specific carrier, please email or call our customer service at 754-220-6565 for a quote to cover any additional cost. These requests must be done through email or by phone immediately. Please note we ship most packages within one business day and oftentimes, same business day. While we try to be thorough, if a note is simply added to an order requesting expedited shipping there is a possibility it may be missed. We always want our customers satisfied, please help us to make that possible by dealing directly with our customer service.
All packages over $500 will require a signature for delivery, please be aware of this policy as there are no exceptions, this is for everyone’s protection. Please provide a delivery address where someone will be available to sign for these packages upon delivery.
In most cases, tracking numbers will be available and emailed within one business day of orders being paid for. Please check the carrier to track delivery progress.
We always attempt to choose reliable carrier services and package items as safely and securely as possible. Rarely, an accident may happen outside of our control. In the event that a package is damaged, delayed or lost in shipping, please contact us immediately. We will contact the carrier and work with our buyers to come up with the best possible solution.