In the event a customer needs to return an item we ask that we are contacted within 30 days of receiving the item. In some instances we will offer an extension to the 30 day return period. This extension applies only to units that require installation at a later date. In order for this extension to be granted, we require a call to 754-220-6565 or an email to firstname.lastname@example.org and our customer service team with assist with this specific request.
We always prefer to work with our customers to correct any issues with an item when possible. If a buyer is experiencing an issue with an item purchased from us, we are often able to walk buyers through simple steps that result in a quick solution to the problem.
All returns, unless damaged during delivery, must be returned in the same condition we shipped them in. This means still in the original unopened packaging where this applies and unused, matching the photos initially taken of the item before initial shipment. Please be advised all radar packages, parts and components, auto pilot parts and components and displays purchased and returned due to buyers remorse will be subject to a reduced credit to cover initial shipping charges and a 20% restocking fee.
Any items that were not received as described will be returned at our expense. Please contact us immediately so we can email a return shipping label. We will gladly work with our customer to replace the item when possible. In the event there is no identical replacement available, we will do our best to come to a fair and reasonable solution.
Initial shipping charges will be deducted from returned items ordered by mistake, no longer needed or damaged by the customer. Return shipping in this instance will be the customers responsibility.