In the event a customer needs to return an item we ask that we are contacted within 30 days of receiving the item. In some instances we will offer an extension to the 30 day return period. This extension applies only to units that require installation at a later date. In order for this extension to be granted, we require a call to 754-220-6565 or an email to firstname.lastname@example.org and a member of our customer service team will assist with this specific request.
We always prefer to work with our customers to correct any issues with an item when possible. If a buyer is experiencing an issue with an item purchased from us, we are often able to walk buyers through simple steps that result in a quick solution to the problem.
All returns, unless damaged during delivery, must be returned in the same condition we shipped them in. This means still in the original unopened packaging where this applies and unused, matching the photos initially taken of the item before initial shipment. Please be advised all radar packages, parts and components, auto pilot parts and components and displays purchased and returned within 30 days of delivery, due to buyers remorse will be subject to a reduced credit to cover initial shipping charges and up to a 20% restocking fee.
Any items that were not received as described will be returned at our expense. Please contact us immediately so we can email a return shipping label. We will gladly work with our customer to replace the item when possible. In the event there is no identical replacement available, we will do our best to come to a fair and reasonable solution.
Initial shipping charges will be deducted from returned items ordered by mistake, no longer needed or damaged by the customer. Return shipping in this instance will be the customers responsibility.
We will on occasion, allow returns outside of our 30 day policy. These refunds will be subject to a 30-50% restocking fee, additionally the initial costs to Max Marine Electronics, for shipping and handling will be deducted from the original purchase amount. The remaining balance will be issued as a credit toward the original form of payment. Customers will be made aware of the restocking fee assessed when the request for return is made prior to returning the item.
We understand there are occasions when a customer may need to extend their return and warranty periods do to delayed installs. In these instances, it is imperative that we be contacted for these request to be approved prior to your order being placed.